Privacy Policy

EHPLABS LTD ("us", "we", or "our") operates the ehplabs.co.uk website.

 

EHPlabs’ privacy and security measures are designed with deep bunker security in mind, so any personal information that you provide is used for the purpose of receiving EHPlabs communications, purchasing EHPlabs product, market research and personalizing and enhancing your web experience with EHPlabs, and for no other purpose. EHPlabs’ specific privacy policies are outlined below.

What data do we collect?

In order to provide users with the most efficient and enhanced service and to better understand your preferences, we may request any of the following information from you: name, address, telephone number, email address, gender, year of birth, type of exercise regime, fitness goals, shopping preference, product interest. Of course we will need your credit card information for any online purchases, however this is processed by our third party payment gateway provider. 

How do we collect your data?

There are many ways that EHPlabs obtains information from you: via signup on EHPlabs’ website; from an online or telephone purchase; from navigational information about where visitors go on our website; when you enter a EHPlabs sweepstakes/giveaway; upon contacting customer service to request EHPlabs communications; or upon signing up at an event. In addition, we collect your data when you visit our website via your browser's cookies. 

How we use your data?

All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

  • to administer a contest, promotion, survey, market research, focus group or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest);
  • to send you information/materials via e-mail or mail about products, offers and news that may interest you. This information may relate to products, offers and news of EHPlabs. We only send you this if you have opted-in to receive EHPlabs email messages; and
  • to analyze visits to the website and learn about the interests of our visitors in aggregate and also on personal level to better understand your interest and need, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.

E-Mail & SMS

EHPlabs will only send emails or SMS to you if you ask for them and you can easily unsubscribe at any time you want. EHPlabs has a company policy not to flood people with email or SMS correspondence, but simply gives you periodic information so you can stay up to date on what EHPlabs is offering. EHPlabs also uses your email address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make online. All emails or SMS you receive will provide you with information as to how to get off the email or SMS mailing list if you so desire.

TCPA Compliance:

Text Marketing and notifications: By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

GDPR Compliance:

Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions. By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

Short code Version:

Text Marketing & Notifications By subscribing to text marketing notifications you agree to receive recurring automated marketing messages and shopping cart reminder messages at the phone number provided. We determine cart abandoned by using a cookie and check whether the existing user has already opted in for text marketing. Consent is not a condition of purchases. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. If you do not wish to be part of our service you can unsubscribe at any time by testing STOP, CANCEL, QUIT, END, or UNSUBSCRIBE to any mobile message received from us. You may get another text message confirming your unsubscribing from our service. You also agree that by sending an email, calling in, or sending any other means of opt out unsubscribe request or using words different than the ones presented above will not be reasonable means to unsubscribe you. When you opt in for our service you may expect to get occasional texts concerning latest Text Alerts, Surveys, Welcome messages, Customer win-backs, Text Campaigns, Giveaways, Flash Sales, Upsells. If your device does not support MMS we will deliver a SMS instead and strip the image. The opt out will also be delivered as a standard text message (SMS).

Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers, MetroPCS, etc) are not responsible or liable for undelivered or delayed messages.

 

Opt Out / Unsubscribe

You may request to stop receiving communications from EHPlabs at any time. You can choose to cancel emails by clicking the "Unsubscribe" link that is provided at the bottom of all email correspondence or by replying 'Opt out Stop' via SMS.

Newsletters and Email Promotions

We use email or SMS to communicate news and special promotions to our members. If you'd rather not receive these messages, you can click the unsubscribe link on the email or follow the instructions in the SMS and you will be unsubscribed from the mail list immediately and without cost.

The information obtained from registration online is utilized to improve your web experience with EHPlabs by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional e-mails, which provide you with the latest information regarding EHPlabs and its products.

The information we ask for when you order online is your name, address, phone number, credit card number and email address, and is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order, opt to allow EHPlabs to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.

The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognising and delivering the most desired features and services. Additional non-personally identifiable information (for example, browser version, IP address) may be collected which will provide information regarding the general use of our website.

EHPlabs will never sell any information about you to anyone. “Cookies” are used by EHPlabs only to allow you to use EHPlabs’s web site in the most efficient manner.

What are your data protection rights?

The right to erasure -You have the right to request that EHPlabs erase your personal data, under certain conditions. 

The right to restrict processing - You have the right to request that EHPlabs restrict the processing of your personal data, under certain conditions.

The right to object to processing -You have the right to object to EHPlabs processing of your personal data, under certain conditions.

The right to data portability -You have the right to request EHPlabs transfer the data we have collected to another organisation, or directly to you under certain conditions.

What are Cookies?

A cookie is a small removable data file that is stored by our web browser on our computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience. For example, we use cookies to:

  • remember the items in your shopping cart;
  • recognize you when you return to our website; and
  • analyze visitor behaviour.

For further information, visit allaboutcookies.org

How do we use Cookies?

EHPlabs uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in 
  • Understanding how you use our website 
  • Send you reminder emails for items left in your cart

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings.

What types of Cookies do we use?

There are a number of different types of cookies, however our website uses:

Functionality - EHPlabs uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and which location you are in. A mix of first party and third party cookies are used.

Advertising - We also work with other companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website and your interaction with our communications, including advertising.

How to manage cookies

You can set your browser to not accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. 

Privacy Policies of other websites

The EHPlabs UK website contains links to other websites, our Privacy Policy only applies to our website, so if you click a link to another website, you should follow their Privacy Policy.

Changes to our Privacy Policy 

EHPlabs UK keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated in December 2020.

Security

Our website’s bunker security system is armed with a sentry system to monitor activity and prevent any unauthorised disclosure of credit card numbers or other personal information. In addition, we utilise a licensed system for credit card authorisation and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

Contact Details

If you have any further questions about the privacy and security of your information or anything in this privacy policy, please contact us.

Email: contact@ehplabs.com

EHPlabs UK

43-45, Dorset Street
LONDON
W1U 7NA
UNITED KINGDOM